Privacy Policy — Ryde Carpool App

Last updated: May 2025

Ryde ("we", "our", or "us") is a carpooling application connecting drivers and passengers in Tunisia. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Phone Number: Used for account registration and login via OTP verification.
Full Name: Used to identify you on your profile.
Profile Photo: Optional photo uploaded by the user for profile identification.
National ID (CIN) Photo: Collected for driver identity verification purposes only.
Location Data: Real-time GPS location is used to match drivers and passengers, display routes, and calculate trip details.
Device Information: Basic device data collected for app functionality and push notifications.

2. How We Use Your Information

We use your information to:

Create and manage your account
Match drivers with passengers based on routes
Send trip notifications and updates
Verify driver identity and ensure platform safety
Improve app performance and user experience
3. Data Sharing

We do not sell your personal data to third parties. We only share data with trusted service providers:

Firebase (Google): Authentication, database, and push notifications
Google Maps: Location services and route calculations
4. Location Data

We collect location data while the app is in use to provide carpooling services such as matching and navigation.
Location is never collected in the background without your knowledge. You can disable location access anytime from your device settings.

5. Data Retention

We retain your data as long as your account remains active.
You may request deletion of your account and all associated data at any time by contacting us.

6. Children's Privacy

Ryde is not intended for users under the age of 18. We do not knowingly collect personal data from minors.

7. Security

We use industry-standard security measures such as:

Firebase security rules
Encrypted data transmission
Access control policies

to protect your personal information.

8. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data

To exercise these rights, contact us using the email below.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: support@ryde.tn
App: Ryde Carpool — Tunisia